Voice and digital

Call center setup and consulting Datacenter setup. Business Process Management Outsourcing. Social and Digital Care. Non voice customer Care

Marketing and Survey

Lead Generation Telemarketing, Sales Pitch and Upselling Customer Acquisition Customer Satisfaction Survey Qualitative & Quantitative user research

HUman Capital Management

Recruitment processOutsourcing Agent Excellence Training Call Center Operation Management HR Operation Outsourcing HRM Processes Consulting.

CARE WITH PASSION

Customer Services provider with unlimited ideas with tailored-made solutions

RnR believes providing customer care services with empathy for customers is the best way to improve customer service area. Not only capable to perform any operational activities regards to customer care, we have expertise in customer/user research, behavioral and market research capabilities.

A few things we’re great at

Operation

we implements a continuous improvement methodology focused on setting expectations, monitoring, evaluation and coaching. Central to this process will be the role of team leaders, who will supervise a group of agents, assigned to specific program or campaign. Shift supervisors continuously monitor campaign/program metrics, and relay summary report to the Team Leaders.


Leadership

We set direction, build an inspiring vision, and create something new. Its all about mapping out where we need to go to “win” as a team or an organization; and it is dynamic, exciting, and inspiring.


Training

Training is – and has always been – at the core of our service. New hires are oriented on the call center’s work environment, and its corporate practices, policies, and procedures. It conducts a two-week, in-house, core foundation call center training program conducted by in-house trainers. 


Quality Assurance

Time frames for achievement, which also will vary depending on the type and complexity of the work to be performed; and Corrective and remedial measures, including service credits, to be implemented in the event of unachieved targets.


CASE STUDY

The Secret of Success

People over Process, and Process over Technology are core foundation of RnR Contact Centre solution. We value the development of human capital and train our customer service representatives to enable best customer service quality while strongly enforcing with proven methodologies.

Start with Right People

Rigerrious filtration in Hiring, regular key Performance evaluation and continuous training.

Implement the Process

Efficient and Effective human capital management and operation management processes

Technology

Implement business enabling innovative technologies with the best practices 

Develop new software to support clients’ requirements

Growth of People

Recognize the excellence and provide career opportunity to maintain skilled employees.

Win the client trust and the business together with employee growth

CASE STUDY

The Secret of Success

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CAMERA

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MUSIC CENTER

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MESSAGES

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CHANNELS

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Portfolio

With the Internet spreading like wildfire and reaching every part of our daily life, more and more traffic is directed to websites in search for information.

Success Stories

Don’t take our word for it – here’s who we are working with:

Telenor (Telecommunication)

Awarded various contracts over customer care functions such as Call Center services (both inbound and outbound) Digital Care – Facebook, Viber and live chat) Level 2 & 3 Complaint management (In-source) FTTH call center, B2B call center Telemarketing & Outbound sales activities And various Business Process Outsourcing activities


Telenor

Telecommunications

MPT (Telecommunication)

Various activities are performed consisting

Consulting of Customer Care function Various Survey activities 






MPT

Telecommunications

Mango Group

Various social media engagements activities such as social media campaigns, aggressive boosting of products for Mango Media’s customers. Due to disclosure confidentiality, we are unable to disclose list of clients. 




Mango Group



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